| 1 |
|
Close Won |
180 |
240 |
▲
|
|
|
| 2 |
|
Close Lost |
117 |
132 |
▼
|
|
|
|
|
Biaya aktivasi terlalu mahal |
0 |
0 |
|
|
|
|
|
Kalah dari kompetitor |
0 |
1 |
|
|
|
|
|
Kesalahan input data |
55 |
58 |
|
|
|
|
|
Lainnya |
21 |
30 |
|
|
|
|
|
Masalah izin |
0 |
0 |
|
|
|
|
|
Tidak tercover |
9 |
5 |
|
|
|
|
|
Ubah layanan |
10 |
11 |
|
|
|
|
|
Permohonan telah lebih dari 7 hari |
18 |
20 |
|
|
|
| 3 |
|
Jumlah Call |
4144 |
4042 |
▼
|
|
|
|
|
Telecollection |
3867 |
3582 |
|
|
|
|
|
Retensi |
181 |
122 |
|
|
|
|
|
Winback |
96 |
338 |
|
|
|
| 4 |
|
Jumlah Hasil Call |
0 |
0 |
▲
|
|
|
|
|
Telecollection |
0 |
0 |
|
|
|
|
|
Retensi |
0 |
0 |
|
|
|
|
|
Winback |
0 |
0 |
|
|
|
| 5 |
|
Jumlah HC |
0 |
0 |
▲
|
|
|
| 6 |
|
Jumlah Aging Akv <1 hari |
0 |
0 |
▲
|
|
|
| 7 |
|
Jumlah Gangguan Open |
0 |
0 |
▼
|
|
|
| 8 |
|
Jumlah Penyelesaian Gangguan <1 hari |
0 |
0 |
▲
|
|
|
