| 1 |
|
Close Won |
136 |
114 |
▼
|
|
|
| 2 |
|
Close Lost |
100 |
130 |
▼
|
|
|
|
|
Biaya aktivasi terlalu mahal |
0 |
0 |
|
|
|
|
|
Kalah dari kompetitor |
0 |
0 |
|
|
|
|
|
Kesalahan input data |
61 |
56 |
|
|
|
|
|
Lainnya |
20 |
33 |
|
|
|
|
|
Masalah izin |
2 |
3 |
|
|
|
|
|
Tidak tercover |
7 |
9 |
|
|
|
|
|
Ubah layanan |
1 |
4 |
|
|
|
|
|
Permohonan telah lebih dari 7 hari |
4 |
9 |
|
|
|
| 3 |
|
Jumlah Call |
9953 |
9539 |
▼
|
|
|
|
|
Telecollection |
7690 |
7510 |
|
|
|
|
|
Retensi |
1309 |
981 |
|
|
|
|
|
Winback |
954 |
1048 |
|
|
|
| 4 |
|
Jumlah Hasil Call |
498 |
0 |
▼
|
|
|
|
|
Telecollection |
472 |
0 |
|
|
|
|
|
Retensi |
22 |
0 |
|
|
|
|
|
Winback |
4 |
0 |
|
|
|
| 5 |
|
Jumlah HC |
0 |
0 |
▲
|
|
|
| 6 |
|
Jumlah Aging Akv <1 hari |
0 |
0 |
▲
|
|
|
| 7 |
|
Jumlah Gangguan Open |
0 |
0 |
▼
|
|
|
| 8 |
|
Jumlah Penyelesaian Gangguan <1 hari |
0 |
0 |
▲
|
|
|
